Recently spotted in Binghamton University Magazine, we really like these Tips for Listening from Dawn Osborne-Adams, University ombudsman, paraphrased for you here, and would recommend them for brainstorming too:

• Repeat and reflect what you’ve heard, reframing it in your own words to ensure understanding.
• Ask questions.
• Listening actively means you can’t be thinking immediately about how you’re going to respond to what’s being said.
• Leave “white space” for silence, as you need time to process what’s been said.
• Be aware of verbal and nonverbal cues (hard to do on phone; harder still when communicating digitally)
• Don’t check your phone or daydream.
• DO NOT INTERRUPT (last but not least important)!


Steve Johnson, Managing Partner